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Vivo4s not pairing with samsung 10

My vivo 4s is not pairing with my Samsung 10 since this morning when my watch asked me to update,which I did. I have followed step by step advice about restarting uninstalling. when trying to pair it, it says we are having problems locating your device. Is there anything else it could be?

0 seilogramp over 3 years ago

Have you tried the Sync / Connection Troubleshooting Guide? Fairly extensive list of possibilities. I would say that if you've tried all 25 steps and nothing works, might be best to contact Garmin Support directly.

Also, is this the vivoactive 4s?

0 8403745 over 3 years ago in reply to seilogramp

Wow ok thankyou,I will certainly make way through this tomorrow. Oh sorry its a vivoactive 4s

0 8403745 over 3 years ago

Hmmmmmm that is interesting,thankyou for you help thus far

0 8403745 over 3 years ago

I've just noticed that the GPS is not working either,on the watch screen it reads searching for GPS. I think this update broke it

0 seilogramp over 3 years ago in reply to 8403745

8403745 said:
searching for GPS

Seems to be a thing on the vivoactive 4 forum - GPS FIx Problem after update - vivoactive 4

I would call Garmin when you can.

++Garmin-Kevin suggesting a hard reset...

Garmin-Kevin said:
Please try a hard reset on your watch and then sync the watch with Garmin Connect mobile or with Garmin Express just before going outside to connect to GPS.

To perform a hard reset, press and hold the power button on your watch. Ignore the "Power Off" question and the assistance alert (if applicable) on your watch, just continue holding the power button pressed down until the screen goes blank. Once this occurs, you may release the button. Allow the watch to sit powered off for a few seconds, then you may power it back on by pressing and releasing the power button.