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Heart rate and body battery not syncing to my Garmin Connect app since this morning (Forerunner 245)

I tried resetting device, I made sure I had no other account (always used the same account since the beginning). I tried deleting files on my watch. What is the problem? The syncing worked (circle completed). Neber had a problem like this before.

Thank you

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Garmin-Luke over 3 years ago +2 verified

All-
We are aware of an issue on November 3rd where wellness data (heart rate, body battery, stress, steps, etc.) were not syncing completely to Garmin Connect Web/Mobile and apologize for this inconvenience…

All Replies

0 Al P over 3 years ago

I had multiple entries fail to sync this morning, although for me it is a Venu 2. Deleting and reinstalling Connect fixed it for me.

0 wwhite over 3 years ago in reply to Al P

Thanks for the help!

0 seilogramp over 3 years ago in reply to wwhite

Sync Data Not Appearing in Web Connect 11/03/2021

0 Al P over 3 years ago in reply to seilogramp

aHA! Thank you!

+1 Garmin-Luke over 3 years ago

All-
We are aware of an issue on November 3rd where wellness data (heart rate, body battery, stress, steps, etc.) were not syncing completely to Garmin Connect Web/Mobile and apologize for this inconvenience. This issue should have been resolved overnight, after we reprocessed the data. If you are still not seeing your wellness data in your account, please start a new thread, stating so.