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Forerunner synced with GarminConnect App but steps not showing up

angelakru
over 3 years ago

First time I'm seeing this in my many many years of owning a Garmin Forerunner watch (currently 935)

"They sync for your Forerunner 935 device was successful, but it will take some time to process the data."

Sure, okay, but my run shows up on the app, not my steps. My run is in GarminConnect web and has synced to Strava etc, but not my steps.

However, my steps recorded AFTER my run are syncing, my watch shows 8883 steps right now but GC app shows 579 and web shows 269!

I wear a Lily when not running, that's showing 579 steps, but my Forerunner 8883 - it is syncing with my Lily as there were only 8502 steps when I finished my run.

So the data is syncing/flowing/processing, but only some date only to some devices/services and only for certain blocks of time!

  • 0 over 3 years ago

    The same thing is happening to me today. My phone and watch show my steps so far today, and everything says "synced", yet no fitness data is showing from 4:00am.

    I also got the "that's a lot of data, it'll take some time to process" this morning.hought everything on Garmin happened on their servers, and the phone app showed the server data (which is why if you have no internet you see no data). Maybe it's a Garmin server problem for today?  Status shows okay.

    I've seen this before but not for years, like you.

  • 0 over 3 years ago in reply to MikeF64

    Exactly, last report of this I found was something like 6 years ago, hence starting a new thread. Status pages shows everything green. Funny enough this was one of my shortest runs in a long time, so must be something up with Garmin core servers and not individual data loads (still early in the day here so not a lot of activity recorded)

  • 0 over 3 years ago

    Update - my Garmin Lily seems to be syncing just fine with GC app, wearing that and step counts go up in the app. My Forerunner however does not affect app step counts (Lily charging so wearing the other), neither hitting GarminConnect.com...

  • 0 over 3 years ago

    My GC app seems to sync and indeed shows basic hear rate and steps data when you click into their pages but not showing detailed timeline graph and data not showing at all on the home page of either the app or the desktop browser page.

  • +1 over 3 years ago in reply to angelakru

    My data has just come thru ... around 12:30 GMT. The activity data is showing correctly in the app and on the Connect web site.

    Maybe someone has turned up at Garmin central and flicked the interocitor to 'on'.

  • 0 over 3 years ago in reply to MikeF64

    MINE TOO, ABOUT 5 MINS AGO.

  • 0 over 3 years ago

    Woohoo, just synced mine and it's all there, yay!!!!

  • +1 over 3 years ago

    All-
    We are aware of an issue on November 3rd where wellness data (heart rate, body battery, stress, steps, etc.) were not syncing completely to Garmin Connect Web/Mobile and apologize for this inconvenience. This issue should have been resolved overnight, after we reprocessed the data. If you are still not seeing your wellness data in your account, please start a new thread, stating so.