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Synchronization done but no data transferred

7133355 over 3 years ago

Hi,

I reset my forerunner 30, and my Garmin connect app also and I have still the issue.

Since three days, no data is sent to the app but the synchronization work.

What is going on ?

0 7133355 over 3 years ago

Well in fact it may come from my watch as after a reboot all the data has been erased...

Someone has ever experienced this issue ?

0 seilogramp over 3 years ago in reply to 7133355

If everything was erased that does make it more problematic. However, you can try to recover using a 3rd-party recovery tool such as recuva. Otherwise, you can attach the F30 to a computer and see if there is anything in the \GARMIN\ACTIVITY folder and try a manual upload - How Do I Manually Upload an Activity I Recorded to Garmin Connect? | Forerunner® 30

0 7133355 over 3 years ago in reply to seilogramp

After this reboot everything has been erased but the watch is now transferring the data.

0 seilogramp over 3 years ago in reply to 7133355

If it's important to you, you can try using recuva. At least it's working now.

0 Thom C over 3 years ago

I had a similar problem with my Vivoactive 4s. Some crude data such as total daily step count was transferring on sync but not the detailed stuff such as the step count graph, body battery, and other graphs. Tried restarting the watch, the app and my iPhone. Nothing worked.

Then I tried a suggestion from elsewhere in these forums:
1. Close the Garmin Connect app on your phone.
2. Sync using the sync icon in the Controls Menu on your watch.
3. Open the Garmin Connect app – detailed data now shows in the app