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Garmin Connect has stopped recording heart rate (OnePlus6 android app and Forerunner 245)

Since August 22nd no HR data has been recorded to my Garmin Connect app.

App was updated 2 days later on August 24th to v4.46.1

My watch itself works fine, displays current HR on the watch face and also records HR during activities but Garmin Connect has stopped recording HR data throughout the day. So no 7 day resting HR data

I only have one Garmin device and I've turned it and phone off and on again but still no joy. I'm reticent to remove the device from Garmin as I am mid training plan.

Anyone else experiencing the same at the moment? Could it be a problem with the new update despite the problem arising during the previous version?

0 e7andy over 3 years ago

Sync with Garmin Express.

Toggle the settings for preferred activity tracker (turn off and on again).

0 6401517 over 3 years ago in reply to e7andy

I encounter the same problem. Data is recording on watch (Garmin Descent), but data doesn't sync for days (after multiple attempts, re-installs and re-log ins). I even tried another phone but same result.

I have tried switching the preferred activity tracker toggle. No change to sync success.

Seems really a fault with the app. Any thoughts to resolve?

0 e7andy over 3 years ago in reply to 6401517

Have you tried syncing with Garmin Express?

https://www.garmin.com/software/express/windows/

0 6401517 over 3 years ago in reply to e7andy

Yes, Garmin Express worked. It synced the data and also updated some maps. Garmin Connect still has the same sync gaps though.

I've been through troubleshooting for 1 week with Garmin support team and no further suggestions to resolve. I think next step is to send watch to Garmin for them to resolve.