In 2015 I purchased a new BMW 1200GS with a Garmin Navigator V and installed the Garmin Smartphone link on my android phone. I then purchased the Weather Alerts option with Advanced Weather to communicate such information to the GPS and everything worked perfectly. I recently purchased a new phone, a Samsung S10. I installed the Smartphone app with no problem but the phone will not accept the Weather Alerts Advanced Weather option. Thinking I had to repurchase the option I selected US$4.99 and subscribe it says "Error You already own this item. But it still doesn't work. I do not have a problem pairing the phone and the Navigator V. I have contacted Garmin GPS support, Microsoft support and Garmin web Developer support. The web developer opened a ticket and finally told me that the GPS and software was too old and they would not put any further effort into my problem. This makes no sense to me as the phone app is the same one they use with new Navigator VI GPS. And I do have the newest version of the app on my phone. Any help would be appricated. Thanks.
Bruce