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Why are my badges greyed out?

I am at level 5 so can’t go any higher but I am still earning badges but the newer badges are greyed out. My partner is on level 2 and the same badges on his are in colour and have the picture on them. Why are mine grey?

  • If you are using iOS (even if you are posting in the Android forum) you need to run at least iOS 13 to be able to install the latest version of the app. For iOS 12 you can't see the new badges, but you will still earn them and get points.

    If the issue is something different than above then please post a screenshot of the issue.