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Why is my v02 not updating despite doung outside running over 30 mins?

My Vo2 has not updated for a month, despite weight loss recorded and logging faster runs outside over 30 mins, not using the trail option. Why???

0 e7andy over 4 years ago

Running Activity must be 10 minutes or longer in length
- vivosport requires up to 15 minutes in length
Activity must be recorded outdoors with a GPS signal
Heart rate data from either a built-in optical heart rate sensor or from a chest strap
Heart rate must be elevated to at least 70% of your maximum heart rate for at least 10 minutes continuously
- vivosport requires up to 15 minutes continuously

Did you have a GPS signal? If you got a track on a map you got GPS signal.

Have you checked that your heart rate was elevated to at least 70% of your maximum heart rate for at least 10 minutes continuously?

0 CharlieRixon over 4 years ago in reply to e7andy

Hi, yes I've checked all the above and I fit all the criteria, how do I contact support?

0 e7andy over 4 years ago in reply to CharlieRixon