Mobile Apps & Web

Garmin Connect Mobile Android I have a Garmin 6s and steps are not being recorded on Garmin Connect. Why is this not happening?

This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

I have a Garmin 6s and steps are not being recorded on Garmin Connect. Why is this not happening?

Anninanni over 4 years ago

I have a Garmin 6s and steps are not being recorded on Garmin Connect. Why is this not happening?

0 trux over 4 years ago

Have a look at the Troubleshooting guide for (some) data missing after syncing for some tips.

0 trux over 4 years ago

If both accounts shown below are yours, then the hint #3 in the guide is exactly what you need.

0 Anninanni over 4 years ago in reply to trux

Thanks Trux. I'll check it out.

0 Anninanni over 4 years ago in reply to trux

That worked. Thank you.

0 Anninanni over 4 years ago in reply to trux

Will that update the data that was collected prior to today as well? It has only updated the data from today.

0 trux over 4 years ago in reply to Anninanni

Anninanni said:
Will that update the data that was collected prior to today as well? It has only updated the data from today.

If you had two accounts associated with your watch, and one part of the data landed in the wrong account, then no - the past data will stay in each respective account exactly as it is now. You only fix the ambiguity for future syncing. For transfering the missing data from the wrong account to the right one, see the third post in the thread of the troubleshooting guide.