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Problem with connection

Hi, Garmin! I have a problem with constantly losing connection with my phone.
My Garmin device - Forerunner 645 music
My phone Samsung Galaxy S201 Ultra

When I try to install something to my Garmin, the connection is losing every several seconds. Absolutely not possible to use it. Please, fix the problem with the connection.

0 seilogramp over 4 years ago

This might help - Sync / Connection Troubleshooting Guide

0 trux over 4 years ago in reply to seilogramp

Looks like the Samsung Sxx Ultra line suffers from a weird problem of conflict of the Wifi and BLTE. There are many BT problems reported online at these phones.

Try turning the phone's WiFi off to see whether it is your case too. If it helps, then try using a 5GHz WiFi instead of 2.4 GHz. Another user reported success in this thread: forums.garmin.com/.../strange-connection-behavior-on-samsung-s21-ultra