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Garmin Connect mobile App doesn't connect to Garmin Web APIs

It appears that my Garmin Connect mobile app is having problems connecting to Garmin Web APIs, the "white" loading indicator at the top is looping forever as the application becomes unusable. Sometimes I can see cards in My Day tab while the indicator is loading and sometimes I do not. One thing for sure the loading indicator spins forever, eating up my phone battery in the background.

The mobile app does not have any problems syncing with my Fenix 6 watch, the green circle around watch image completes successfully indicating a successful sync.

Activities, Sleeping, Statistics (cards) are not displayed on my phone app while all data is available on Garmin Connect Web.

This been happening for the past 3 days.

Things I tried:

Cleared app cache/data.
Uninstall/Reinstall the app.
Checked Device Sync Audit with no apparent warnings/errors.
Installed the app on another phone.
I am using the latest version of the mobile app (4.40)
Connected my watch via cable to PC, updated Garmin Express to the latest and ensured the watch is on latest firmware (15.20)
Restarted both the phone and watch.

I followed the instructions mentioned in the below link but that didn't work either.

https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-connect-mobile-andriod/220202/sync-connection-troubleshooting-guide

I also checked Garmin Web Service statuses, and all appear to be online.

connect.garmin.com/.../

At this point I have no idea what to do next. Any advice would be appreciated.

Thank you!

Top Replies

Vicken over 4 years ago +1 verified

Just as an update to anyone who comes across this problem. The issue corrected itself on its own, I haven't done anything to fix this. The application was logged off for 2-3 days and I signed back again…

All Replies

0 trux over 4 years ago

Try connecting over an alternative way to the Internet (getting a different IP address) - i.e. using mobile data instead of WiFi (or vice versa), using a different WiFi router (with a different provider), or using a VPN. That's to check whether the troubles are not caused by a blacklisted IP address, or some other problems on the route between you and the server.

0 Vicken over 4 years ago in reply to trux

Thank you for the quick response trux.

I already tried those options (Mobile data, VPN... etc.) as I had similar thoughts as well but that didn't work either.

I have a feeling it is something related specifically to my account... or... here is another wild idea....

We switched to daylight saving time on the 26th, any chance the clock going back 1 hour is causing all this?

What do you think?

0 trux over 4 years ago in reply to Vicken

Vicken said:
We switched to daylight saving time on the 26th, any chance the clock going back 1 hour is causing all this?

What do you think?

I do not really believe that. Everyone would experience the same, and the forum would be full of complaints. Personally, I do not observe any such effects on my app at all, after the time change.

0 6079390 over 4 years ago

Yesterday app was working normally but today morning it started to crash everytime i open it.Rebooted phone and installed app again but no success it just crashes everytime.Any ideas?

0 trux over 4 years ago in reply to 6079390

6079390 said:
Any ideas?

Try this: [View crashes and application not responding (ANR) errors]

0 trux over 4 years ago in reply to trux

... or this: [How to Diagnose App Issues Using Crash Log]

0 trux over 4 years ago in reply to 6079390

It could be also related to the recent Android bug of so-called WebView that started to crash a lot of apps. Look for example at the following document, or google it - there are plenty of other ones on the web:

[Here's how to fix those mysterious Android WebView crashes]

In the meantime the bug was fixed by Google, but you may need to update the WebView component manually, if it did not happen automatically yet.

+1 Vicken over 4 years ago

Just as an update to anyone who comes across this problem. The issue corrected itself on its own, I haven't done anything to fix this. The application was logged off for 2-3 days and I signed back again then BOOM it started working fine.