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Data reset everyday

7431302 over 4 years ago

Device: Vivomove HR

I just got this device 2 days ago. Syncing is working as expected.

Yesterday at the end of day, I checked the connect app and it showed 10k steps (as expected).

This morning, all data has been reset to 0.

Image: Tue was 7k on the day, Wed was 10k for the day on the connect App.

I am also not seeing any sleep data(if that is of any help).

Any help?

0 trux over 4 years ago

Looks like the data either did not sync, or it synced to a wrong account, since you mistakenly associated the watch with multiple accounts. Try following the instructions from the support document Data is Missing from My Garmin Account After Syncing to resolve the issue. For more options and for the tips to detect and fix the issue, have a look at the post https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-connect-mobile-andriod/245295/my-steps-are-not-showing-up-on-the-calendar-on-garmin-app-in-the-watch-fenix-3-hr-the-history-is-still-showing-my-steps-correctly/1162470#1162470

0 7431302 over 4 years ago in reply to trux

Hey thanks for looking at the issue. I have tried that already before posting.

In the app diagnostics my display name and my web name is the same.

Today's steps on my phone so far:

This shows that the sync to my phone is working. This is how it was for yesterday and then the data did not save or upload I am guessing?

0 trux over 4 years ago in reply to 7431302

7431302 said:
This shows that the sync to my phone is working.

No, it does not. It only shows the connection to the watch is established, and that the basic live data is being transferred. The full sync implies much more than that - multiple files need to be transfered to the phone, and to the server. When the full sync completes, there is the white circle around the watch symbol that closes and turns green. You can review the result of the syncing in the Device Sync Audit (in Menu » Settings). However, if you have multiple accounts assciated with the watch (which happens very frequently), although the syncing appears to be all right, part of the data may land in the wrong account.

0 7431302 over 4 years ago in reply to trux

Fair enough.The sync audit shows all successes.

I will run through the multiple accounts thing again.Anything I can do to unlink the watch from any unknown accounts?

Any steps to make sure that it worked?

0 trux over 4 years ago in reply to 7431302

7431302 said:
Anything I can do to unlink the watch from any unknown accounts?

Yes, the steps are described in the document Data is Missing from My Garmin Account After Syncing