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Vivoactive 3 not syncing properly with Garmin Connect android app

Is there a problem with the android Garmin Connect app and syncing? My steps sync to the My Day screen but don't update in the 7 day, 4 week & year screen, and activities and sleep etc are also not updating. This has been an issue since Thursday for me. Have uninstalled and reinstalled, unpaired and repaired watch (Vivoactive 3) etc. I managed to sync by connecting to Garmin Express on PC so i think it's the android app that is the problem.

0 trux over 4 years ago

No there is no problem with the app. More likely there is a messup with the account-to-device assignement. Follow the instructions from the support document Data is Missing from My Garmin Account After Syncing to resolve the issue.

0 alarnas over 4 years ago in reply to trux

Thanks for your reply. It doesn't work for me though - it gets to the stage of set-up where it syncs and gives an error message that it can't connect to the server.

0 trux over 4 years ago in reply to alarnas

Where exactly?

0 alarnas over 4 years ago in reply to trux

Where exactly what? Where in the sync process? While it's syncing steps from memory but I'd have to try it again to be sure I guess

0 trux over 4 years ago in reply to alarnas

Try an alternative connection - mobile data instead of WiFi, or vice versa, another WiFi router, or a VPN connection

0 alarnas over 4 years ago in reply to trux

I've tried it with mobile data and one or 2 WiFi connections

0 alarnas over 4 years ago in reply to alarnas

Although one of the times I removed the device but didn't sign out so I could try that when I'm back home with WiFi. My phone wants to update right now too so I'll see if that changes anything.

0 alarnas over 4 years ago in reply to trux

Hi again, I think it's sorted now thanks. I found a corrupted/damaged FIT file when I checked and deleted that. It seems to be fully syncing now.