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Complete number of runs

Hello,

When i do a workout i can`t see all runs on my phone, only appear 4 runs, i get a black zone on the bottom of the screen.

If i scroll up appears the remaining runs, but i can see only 4.

How can correct this? I have a Huawei P7 Lite

  • If you do not have old activities in your account, then the most probable reason is that you accidentally created a new account, instead of logging into your original one. Try signing out, and signing in back again, using the original credentials. Do not use the Sign Up button! Be sure to use Sign In. Also, before signing out, remove the device from the wrong account, because if the device stays associated with multiple accounts, you will experience data loss when syncing, in future!

  • Hello Trux,

    Thanks for the answer but i haven´t changed the acount, it was always the same on this phone.Maybe i didn`t explain well the problem. All the runs are on the device, but what happens is if i scroll up only 4 runs appears.

  • OK, I see now. In fact, I haven't seen previously that those are laps/intervals of a single activity, not multiple Run activities. How many intervals of the type "run" are in that activity? Can you see them all when you look at the activity in Garmin Connect Web? Could you share a link to that activity?

  • There are 15 runs and i can see them all. 

    https://connect.garmin.com/modern/activity/6399279520

  • Do you see the same behaviour when you tap on the option All at the top of the table? Did you try turning the phone horizontally, to change the layout, and then back again to the vertical position, to see whether it helps reetting the scroll view?

  • Yes, i´ve tried that and didn´t work. The bottom of the screen still has that black zone with no data.

  • For the All option too, or only for the Run option? In any case, it does not look like we can do anything for you here, on the user forum. Report it to the Customer Support and hope they can duplicate the problem on their side and can fix it.

  • Yes, the All option has the same beaviour. But this only happens when i do a Workout, if it`s a normal activity the All option shows everything. Maybe it`s the best thing to do, report to Customer Support. Thanks a lot for your help. Apreciated.