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garmin 935 heart rate card and stress card stopped working 2 days ago.

Katycollison over 4 years ago

2 days ago heart rate and stress card disappeared from My Day.

Heart rate data not being graphed even though show live heart rate.

Stress data not graphing at all.

Nothing changed at all.

Does not show up on Adroid app nor windows garmin connect program.

When scroll back before this the care reappears with the stress data.

What gives?

0 trux over 4 years ago

You possbily have the device associated with more than a single account. That's a very frequent problem, when people mistakenly hit the Sign Up button instead of Sign In, when they reinstall the app, or install it on a new phone. Very carefully follow all the instructions from the support document Data is Missing from My Garmin Account After Syncing to resolve the issue.