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Connect not syncing with Oregon 700

Skwill
over 4 years ago

I have Connect installed on a Samsung galaxy s7.  3 days ago My Oregon 700 stopped syncing activities to Connect.  I have:

  • unpaired and repaired the devices;
  • uninstalled and reinstalled connect;
  • the latest version of software on the Oregon 700 (according to Basecamp);
  • manually synced the devices with no error messages;
  • checked the device sync audit which shows "successful no item to process"  (garmin basecamp shows the activities are actually on the device's memory)

Finally does anyone know how to email Garmin support?

  • 0 over 4 years ago
    Skwill said:
    Finally does anyone know how to email Garmin support?

    Contact them starting from the Garmin Support Center.

  • 0 over 4 years ago in reply to seilogramp

    Thanks but no email address there

  • 0 over 4 years ago in reply to Skwill

    Enter your product Oregon® 700 

    Or Garmin Connect App

    In the Contact Us for More Help section click on EMAIL

    Fill out the information regarding your issue. Then click Send Email at the bottom of the form

    You'll then get a response after submitting stating the following

    We typically respond within 3-5 business days, but it may take a bit longer during busy times of the year or if your query involves additional research. We're here Monday-Friday 7 a.m.– 7 p.m. CT. Closed weekends and holidays.

    Once you get a reply back from Garmin, you'll be able to respond to an email address with your personal case number associated with your issue.

    If you prefer not to do it the prescribed way, you can send an email to [email protected]. However, this could slow down the response as they still need to gather the information requested in the web form and associate your issue with a case number.

  • 0 over 4 years ago in reply to seilogramp

    Thanks again but Unfortunately there does not seem to be that option on the support.garmin.com/en-AU/ (Australian) site.  I will try the [email protected] address