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Fenix 6 Pro disconnects from phone

Hi,

I changed my phone over Christmas and, when doing the transfer, I unpaired the watch from the app and the phone, then deleted Connect on the old phone. I then paired the fenix again with the new phone (through the Connect app), made sure the app and the phone were updated and the phone won't stay connected more than 10-20 minutes. I un-paired/re-paired it few times, I rebooted phone and watch, I re-installed the app, but nothing, it won't stay connected.

I also disabled any battery optimization for the Connect app, as well as I excluded it from the automatic app closure process of Android. I even installed the reconnect app, but nothing changes. I am really out of ideas... I am suspecting something that has to do with the phone and the app (software), given if I connect it before an activity and I start the live tracking, it will stay connected till the end of the activity, but unsure what to do next.

Did anyone have my same issue?

Thanks!

Top Replies

seilogramp over 4 years ago +1

Sounds like you might have done much of this, but check this video. Also, make sure you also unpair any Garmin devices from any nearby mobile devices that might have paired in the past, iPhones, android…
trux over 4 years ago in reply to Fkeru +1

Fkeru said:
I really ran out of ideas

There are more ideas in the Sync / Connection Troubleshooting Guide.
Fkeru over 4 years ago in reply to trux +1

Thanks, did everything on that thread and unfortunately it didn't help. But, on the bright side, I found out what it was: it was due to my phone, a BlackView BV9900. The phone (maybe others too) with Android…

All Replies

0 seilogramp over 4 years ago

Sounds like you might have done much of this, but check this video. Also, make sure you also unpair any Garmin devices from any nearby mobile devices that might have paired in the past, iPhones, android phones, tablets, etc.

0 Fkeru over 4 years ago in reply to seilogramp

Thanks! So the only additional thing the video is proposing is to delete the user/cache data from the bluetooth system app - I've done it, let's see if it works now...

0 Fkeru over 4 years ago in reply to Fkeru

Unfortunately, it only got slightly better, as it it takes longer before it disconnets, but it still does after 30 mins or so... I really ran out of ideas

0 trux over 4 years ago in reply to Fkeru

Fkeru said:
I really ran out of ideas

There are more ideas in the Sync / Connection Troubleshooting Guide.

0 Fkeru over 4 years ago in reply to trux

Thanks, did everything on that thread and unfortunately it didn't help. But, on the bright side, I found out what it was: it was due to my phone, a BlackView BV9900. The phone (maybe others too) with Android 9 has a function called duraspeed, which can be found in Settings -> Smart assist -> Duraspeed. It is necessary to tick the Garmin Connect app to allow it to run in the background. Apparently this overrides the White List function too, so locking the app only from the task view is not enough!

Source: https://bbs.blackview.hk/viewtopic.php?t=540315