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My steps said over 10k when I went to bed now it is less

I'm going for the 10k steps challenge for 30 days, twice now I have gone to bed over the 10k and the next day it is showing less steps? Why would it change?

0 trux over 4 years ago

2452444 said:
Why would it change?

There may be several reasons - failed sync, broken monitoring FIT file, multiple accounts associated with you device, network outage,...

The best way to assure the steps were counted, is by tapping the sync symbol up right on the GC Mobile app screen, and then verifying whether the steps were really recorded on the cloud (and not only on the phone). Check it out either on GC Web, or on the Steps Daily Totals screen of the app (accessible after tapping the chart symbol up right on the Steps pane on the My Day screen). If the right count is not there, it means the sync to the cloud failed for some of the above mentioned reasons, and you better try syncing again. Of course, doing it before midnight is the way to go,

0 2452444 over 4 years ago in reply to trux

Thanks for that, I will do that every night now. I was on day 15 so starting again today but at least I know now