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Sleep tracking not working since update?

Former Member over 4 years ago

I updated my watch (Swim 2) a few days ago and since then it has not tracked any sleep. Is there anything I can do to get it to start tracking again as I have looked through the app and settings which are all the same so should allow for sleep tracking?

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trux over 4 years ago +1 verified

Try restarting your watch. Then check whether heart rate is being recorded, and the daily HR graph is recorded. If not, the you most probably have the device associated with more than a single account. That…

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0 trux over 4 years ago

Try restarting your watch. Then check whether heart rate is being recorded, and the daily HR graph is recorded. If not, the you most probably have the device associated with more than a single account. That's a very frequent problem, when people mistakenly hit the Sign Up button instead of Sign In, or when they reinstall the app, or install it on a new phone. Carefully follow the instructions from the support document Data is Missing from My Garmin Account After Syncing to resolve the issue.

0 Former Member over 4 years ago in reply to trux

I have tried restarting the watch, still no tracking. I have since tried to re pair the device with my account (without signing out) and the app can no longer find my device when it is in pairing mode despite my phone still being able to pair via Bluetooth with the 6 digit code.

0 trux over 4 years ago in reply to Former Member

Well, that was not what I recommended. And that why I wrote you should carefully follow the instructions from the support document Data is Missing from My Garmin Account After Syncing.

When you can no more pair the device, follow CAREFULLY ALL the instructions from this video:

0 1856034 over 2 years ago

Mine done the same

0 1856034 over 2 years ago in reply to trux

Wish I could see video

0 1856034 over 2 years ago

Mine done the same