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Mystery missing cycle ride

Former Member over 4 years ago

Hi. I have a new forerunner 645. Yesterday I went for a run and it appeared immediately in the connect app. Today I cycled and although the activity is on the watch it's not appearing in the connect app. Have tried a manual sync both from the phone app and the watch. No errors, just no record of the cycle ride appearing in th app! Any ideas?

Thanks.

0 tmk2 over 4 years ago

This usually happens when there's a corrupt file on the watch. You can still see the activity summary on the watch, but garmin connect finds errors in the file and does not accept it.

0 seilogramp over 4 years ago

Did you already try a manual upload to Garmin Connect Web?

With your Garmin device connected to your computer
Open the drive associated with your device.
Look for your FIT file under the \GARMIN\ACTIVITY folder
Drag and drop the file on to the Garmin Connect Import Data page.

If you get any message other than Import Complete, then there is a problem with the file. In that case, please zip the file and attach it to this thread. We can look at it to see what might be wrong.