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Audio Prompts not working

I have two Garmin Devices, a 935 watch and the Garmin Edge 1030. For both I have audio promts active but it is not working for any.

I have reinstalled everything from scratch in my mobile, what is basically unpair both, delete pairing in both devices, delete devices from Garmin Connect, delete pairing in Android, restart everything and start from the very beginning.

But after doing this still does not work. I see that in Garmin Connect when you select in Audio Promts menu "Alert Volume" it is like hang with the circle going on but no sound is comming out, so it is probably an issue with the Garmin Connect application using Audio.

I am on Garmin Connect Mobile 4.37.2 version and I have a Samsung Galaxy Note 9 device with Android 10. All permisions are given to the Garmin Connect, and application is out of the Battery Saving applications (so the mobile never send to sleep the Garmin Connect application) so it seems it is not configuration instead it point to a Garmin Connect bug.

Have someone has had the same issue and was able to solve it.

Garmin, Can you please have a look to this bug?

Manuel.

0 trux over 5 years ago

MGMATE said:
Garmin, Can you please have a look to this bug?

This is a user forum. Garmin Support is at http://support.garmin.com

Read also the following document for some details, to see if you did not omit something. Especially make sure you tried increasing the volume, while the prompt is playing - it might be at zero.

Enabling Spoken Audio Prompts in the Garmin Connect App

0 MGMATE over 5 years ago in reply to trux

For sure, volume level is not the issue.

It is well a bug well a imstallation/configuration issue. I am more inclined to think is the first one after all reinstallation.

0 trux over 5 years ago in reply to MGMATE

MGMATE said:
For sure, volume level is not the issue.

How do you know, when you cannot hear anything? Each app can have a separate volume control, so if the volume is all right at other apps, it does not necessarily mean it is all right at GC. Did you try adjusting the volume, when it prompts you with the message "Alert Volume"?

0 MGMATE over 4 years ago in reply to trux

Yes I tried but not working. As I said earlier when you push "Alert Volume" to hear the message and adjust the volume the circle moving that appears, changing the Speaker icon when you click it, does never stops going circles either.

0 MGMATE over 4 years ago

Well I did the same test with a Samsung Galaxy S9 and there is no issue with audio prompts. Same Garmin Connect version 4.37.2, same Build version code: 5681, Same Garmin user (it's me of course), same Android version 10 with SDK 29. The only difference is one is a Samsung Galaxy S9 and the other Samsung Galaxy Note 9.

I do not get it...