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Connect IQ (Android) - no internet connection

At least I think this is the error I get when I choose anything to install on the watch (the message is in different than english language, and "no internet connection" is a direct translation).

The thing is that I cannot install anything. I can search for watchfaces/apps etc. I can install them via Connect IQ Store web site (either after syncing through Garmin Express or using this website on the phone) and I can change settings of the installed watchfaces via the Connect IQ app, but cannot install anything from the app.

I have already tried reinstallation of the app, removing and adding the watch, do the factory reset of the watch and I have even changed the watch from Vivoactive 4 to Fenix 6x Pro in the meantime, but still the problem persist.

It used to work - somewhere like a year ago, maybe less, it stopped.

Any idea how to make it work?

Top Replies

Former Member over 4 years ago +1

in my case, I was using blokada add blocker and that stopped the connect iq from working correctly; disabling it solved the problem;

All Replies

0 seilogramp over 4 years ago

Is the device showing as connected in Garmin Connect? Settings > Garmin Devices > Fenix 6X should say "Connected."

I'm seeing a similar thread in the iOS forum, so might be something going on at the moment.

0 3162204 over 4 years ago in reply to seilogramp

of course - Garmin Connect works as a charm. Please, let me remind - I can change settings of the installed apps and watchfaces in the IQ Connect app.

0 seilogramp over 4 years ago in reply to 3162204

In that case, you might want to contact Garmin support. I was unable to duplicate the issue from my end on android or iOS.

0 3162204 over 4 years ago in reply to seilogramp

I already tried. They gave me long procedure how to unpair, remove watch, uninstall all apps, install again, pair, go outside etc. - none of it helped.

0 seilogramp over 4 years ago in reply to 3162204

Did you get a case number? Hopefully they've left it open until they can resolve the issue.

0 trux over 4 years ago

3162204 said:
At least I think this is the error I get when I choose anything to install on the watch (the message is in different than english language, and "no internet connection" is a direct translation).

Is the phone connected to the Internet by WiFi or using mobile data? Test the Connect IQ app in both ways (turning off alternatively either the wifi or the mobile data).

0 3162204 over 4 years ago in reply to trux

No difference. For me it looks like an app problem, not watch.

0 3162204 over 4 years ago in reply to seilogramp

Yep. It's K17157372K0. After that long instruction I just stopped exchanging the mails as it led to nowhere.

0 trux over 4 years ago in reply to 3162204

3162204 said:
No difference. For me it looks like an app problem, not watch.

It could be a problem of data saver, blocking the app from using mobile data. It could be also a problem of the IP address being blocked by the firewall protecting the Connect IQ API (CloudFlare used by Garmin). If it were a problem of the app, nobody could use it, and so far I did not see any similar reports.

0 Former Member over 4 years ago

in my case, I was using blokada add blocker and that stopped the connect iq from working correctly; disabling it solved the problem;