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Heart rate, Stress, respiration not working

Former Member over 5 years ago

Heart rate, Stress, respiration, sleep not working since night 10 december. All funcion in watch is on but sensor not light. In health status on watch i mesuring and after 30 sec watch tell check watch fit. Sometime sensor start working. I reset watch, restart fiew times but nothing help.

0 trux over 5 years ago

Did you try contacting the Customer Support?

0 Former Member over 5 years ago in reply to trux

No, i have vivoactive 4 from 7 days

0 trux over 5 years ago in reply to Former Member

Unknown said:
No, i have vivoactive 4 from 7 days

An how does it prevent you from contacting the Customer Support? If you wear the watch 24hr/day, the fit is correct, and the sensor does not report any data while you wear it, then you may need to contact either the dealer where you baught the watch from, or directly Garmin, and ask for a replacement.

At least, as long as you are sure you wore the watch correctly on your wrist, with the recomended tightness of the wristband.