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Settings missing in the IQ store programs

Sam201176
over 4 years ago

Settings are missing after installation of any programs... I cannot configure anything as the option has gone missing from today... any one else seeing this? 

  • 0 over 4 years ago

    Have the same problem. On all my installed watch faces the settings option on connect IQ has disappeared. 

  • 0 over 4 years ago in reply to Parmenion_45

    Thanks for your conformation.. it's not just me then.... I cleared cache and restarted my phone... but no change.. I did report it to the developers on the android play store in the hope that they read it... 

  • 0 over 4 years ago

    Me too mate. I tried rebooting my Edge and nothing. Then uninstalled and reinstalled the iq app. Still nothing. The "settings" button has gone from all the apps. 

  • 0 over 4 years ago

    Recently (yesterday), I noticed that the "Settings" option for my CIQ watch faces has disappeared for all faces installed from Connect IQ.  I've noticed that this has been a problem in the past, but have been unable to find a resolution.

    I have tried the following:  Switched to a native face instead of CIQ face before attempting to access face settings.  Restarted watch.  Restarted CIQ app, both soft and force restart.  Uninstalled and reinstalled face.  Restarted phone.  Enabled and disabled bluetooth

    None of these have been successful.  I have a Fenix 5 Sapphire with WiFi, and both the watch firmware and CIQ software are fully updated.

    Any assistance is appreciated.

  • Former Member
    0 Former Member over 4 years ago

    Same here on my Fenix. 6. Don't wait for assistance from Garmin. They are usually busy with their finger in the nose.

  • 0 over 4 years ago in reply to Former Member

    Well, the user forum is indeed not a good place for contacting the Customer Support. Rather contact them directly - best using the phone or the chat. If nobody reports the problem to them, it may take a moment before they find it out.

  • 0 over 4 years ago

    Evet, fenix 5x saat ile ilgili ama kontrol. Bağlantı ile bir sorun var.

     

  • Former Member
    0 Former Member over 4 years ago

    Same here. This is really annoying...

  • 0 over 4 years ago

    Product support told me that only one other person has reported the issue.... so its not such high priority at the moment.. 

    I've sent them everything they asked me for...files.. screenshots..device information.. etc.... 

  • Former Member
    0 Former Member over 4 years ago

    Have the same problem