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Edge810 and Android - Upload Failed

Former Member
Former Member over 4 years ago

I have the issue of upload failed  between Edge 810 and Android phone using bluetooth connectivity for about a week.  Currently, I have to do USB sync on PC with Garmin Express instead.   I have tried clearing all FIT files on Garmin and tried deleting bluetooth pairing, restarting phone and Edge810 and re-creating bluetooth paring. Nothing works so far. I see 'ErrorShutdownReports' msg in device sync audit. More info is listed below.

Hardware/software

- Edge 810 with latest version 6.3

- Samsung A9 Pro with Android 8.0.0 ver. SDK 26

- Garmin Connect Mobile version 4.36.3

Device Sync Audit:

---GCM App Version--- 4.36.3 ---Timestamp--- Mon, Nov 2 2020 @ 10:33 PM ---Garmin Device Info--- [device information] unit id: 3894748989, product number: 1567, software version: 630, device name: Edge 810 ---Android Device Info--- Ver. Release: 8.0.0 Ver. SDK: 26 Ver. Codename: REL Locale: en_US Manufacturer: samsung Brand: samsung Model: SM-A910F Device: a9xproltesea Display: R16NW.A910FXXU1CRIA Hardware: qcom Host: SWDG4513 ID: R16NW Product: a9xproltedx Radio: A910FXXU1CRI2 Serial: 883618c8 Tags: release-keys Type: user User: dpi Board: msm8976 Bootloader: A910FXXU1CRIA Supported

ABIs: arm64-v8a
armeabi-v7a
armeabi
---Sync Info--- ******************** SYNC RESULT ******************** Upload Status=FAILED (FINR: index=6 type=-128/4 size=66694) Download Status=NOT_STARTED Time Sync Status=SUCCESSFUL Overall Sync Status=FAILED Origin=5037_SYNC_REQUEST_MESSAGE__VISIBLE_IF_FILES ***************************************************** UPLOAD: LISTED (Skipped=[2:FIT_TYPE_2:SETTINGS, 3:FIT_TYPE_3:SPORT, 3:FIT_TYPE_3:SPORT, 3:FIT_TYPE_3:SPORT, 6:FIT_TYPE_6:COURSE, 6:FIT_TYPE_6:COURSE, 6:FIT_TYPE_6:COURSE, 6:FIT_TYPE_6:COURSE, 7:FIT_TYPE_7:SCHEDULES, 8:FIT_TYPE_8:LOCATIONS, 10:FIT_TYPE_10:TOTALS, 34:FIT_TYPE_34:SEGMENT, 34:FIT_TYPE_34:SEGMENT, 34:FIT_TYPE_34:SEGMENT, 34:FIT_TYPE_34:SEGMENT, 34:FIT_TYPE_34:SEGMENT, 34:FIT_TYPE_34:SEGMENT, 34:FIT_TYPE_34:SEGMENT, 34:FIT_TYPE_34:SEGMENT, 34:FIT_TYPE_34:SEGMENT]; Supported=[2, 3, 4, 5, 6, 7, 8, 9, 10, 29, 34, 35]; Uploadable=[GPSData, FIT_TYPE_49, IQErrorReports, FIT_TYPE_44, FIT_TYPE_41, BLELogs, FIT_TYPE_28, FIT_TYPE_58, FIT_TYPE_57, ErrorShutdownReports, FIT_TYPE_52, GOLF_SCORECARD, ULFLogs, FIT_TYPE_38, FIT_TYPE_35, FIT_TYPE_32, FitnessHistory, FIT_TYPE_9, FIT_TYPE_4]) { listed=8420ms } #Auto Upload=true #Types=[2, 3, 4, 5, 6, 7, 8, 9, 10, 29, 34, 35] | [GPSData, FIT_TYPE_49, IQErrorReports, FIT_TYPE_44, FIT_TYPE_41, BLELogs, FIT_TYPE_28, FIT_TYPE_58, FIT_TYPE_57, ErrorShutdownReports, FIT_TYPE_52, GOLF_SCORECARD, ULFLogs, FIT_TYPE_38, FIT_TYPE_35, FIT_TYPE_32, FitnessHistory, FIT_TYPE_9, FIT_TYPE_4] ***************************************************** *****************************************************

Any software fixes are coming soon ?  Please kindly help. Thanks.

  • Former Member
    +1 Former Member over 4 years ago

    Updated : issue is resolved with Garmin Connect Mobile version 4.37.   Additionally, I also tried factory reset on Edge810 and cleared bluetooth cache on my phone.  Not quite sure which one fixed my issue.  Thank you anyway.

  • 0 over 3 years ago in reply to Former Member

    It's the factory reset that works. I had the same problem. Did a factory reset and reconnected Bluetooth. I manually disconnected all my Bluetooth settings ('forget phone') then did factory reset. I didn't lose any of my data from my Garmin Edge 810 doing this either. Then it correctly paired and uploaded my last ride to my phone. Thumbsup