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I just walked 1.7 miles and got 0 steps

Former Member over 4 years ago

I just walked 1.7 miles and got 0 steps.

0 trux over 4 years ago

On the watch, or in Garmin Connect? Or both?

0 Former Member over 4 years ago in reply to trux

Both

0 trux over 4 years ago in reply to Former Member

Didn't you keep your hand on a handlebar of a cart, or something similar, that would prevent the hand to move freely? Does the step counter work now, when you do a few steps, or does it still fail to work? If so, then it might be broken, and you may need to get a replacement.

0 Former Member over 4 years ago in reply to trux

I run or walk outside so there’s no bar in front of me.

0 trux over 4 years ago in reply to Former Member

So the step counter on the watch never shows any steps, whatever you do? In that case you'll need to contact the Support and ask for a replacement.

0 seilogramp over 4 years ago

Former Member, can you tell us which Garmin watch this is?