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How to connect when it was Previously connected to my old phone

Visosmart 3..

I had to replace my phone and when I try to use the app. It is making me reset my device saying it is requested to a account already. I signed into my account but it will not connect

0 6661162 over 5 years ago

Samsung S10

0 pshare over 5 years ago in reply to 6661162

The prompts in Connect are often confusing. Instead of connecting to your existing account, you ended up setting up a new account. Just log into your old account and you should be fine.

0 6661162 over 5 years ago in reply to pshare

Nope.. I did sign into my existing account but no device found.

0 trux over 5 years ago in reply to 6661162

Does syncing over the USB cable to Garmin Express work, and making the data visible in your Garmin Connect account? What is the version number of the the GC Mobile app? (see it in GC Menu » Settings » Version)