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Edge 1030 - upload issues and wifi issues

Former Member over 5 years ago

I had connectivity issues with my Edge 1030 since the first day (I bought the device 1 year ago). Wifi did NEVER work at all, NEVER!!. Uploading the activity worked ok so far only via the app Garmin Connect on the phone with BT. However today after the ride, in spite the device being indeed connected to the app Garmin Connect, as I attempt an upload of the activity, the connection with the phone fails immediately. Annoying, to say the least. I have Garmin Connect App version 4.36 since two days and edge 1030 firmware 10.20 since 2 weeks. Could those two version have generated further connectivity issues/incompatibility?

Is anyone able to help me to restore connectivity please?

0 seilogramp over 5 years ago

If it's just today and just this 1 ride, possibly a corrupt FIT file. Try uploading directly using a USB cable connected to a computer to the Garmin Connect import data page. You'll find your activity FIT file located on the Garmin drive in the \Garmin\Activity folder. If there is a problem with the file, you'll get an error message, such as "We don't support the file type you tried to import." In which case you can zip the file and attach it to this thread. We can look at it to see what might be wrong.

0 Former Member over 5 years ago in reply to seilogramp

Hi seilogramp, thanks for the note, but the activity file was fine.

Now I unpaired the 1030 from Connect and I am also unable to pair it back. It looks like the BT does not keep connection as soon as data start to be exchanged between the 1030 and the Connect app...

0 seilogramp over 5 years ago in reply to Former Member

Not sure which phone you have so try one of these.

For android phones:

For iOS phones:

0 Former Member over 5 years ago in reply to seilogramp

Thanks again! Did not work either... I have Android on a Huawei P9 which worked until last tuesday....

0 seilogramp over 5 years ago in reply to Former Member

Sometimes just power-cycling your device and phone and syncing with Garmin Express on your PC or Mac will fix it. Otherwise you can try the more extensive list of troubleshooting steps here: Sync / Connection Troubleshooting Guide If still no joy after following every step, then I have to defer to Garmin Support

0 Former Member over 5 years ago in reply to seilogramp

Thanks anyways for your support. I learnt a lot, but unfortunatelly did not solve my problems. Garmin NEVER anymore.

0 seilogramp over 5 years ago in reply to Former Member

If you actually went through ever step of the Sync / Connection Troubleshooting guide, I would at least contact support. Might be a problem with your device that they can help you with. Part of the cost of these devices goes towards a support staff, so might as well take advantage of it.