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Problem pairing vivoactive 4S to the app Garmin connect

Former Member over 4 years ago

I can not pair my watch vivoactive 4S to Garmin connect mobile app any more depsite bluetooth active. It starts pairing then stop saying that pairing failed !

0 seilogramp over 4 years ago

Sometimes just power-cycling your device and phone and syncing with Garmin Express on your PC or Mac will fix this.

Follow the steps on this video - Troubleshooting Bluetooth Connection and Pairing Issues for Android

Otherwise, try the more extensive list of troubleshooting steps here: Sync / Connection Troubleshooting Guide

0 trux over 4 years ago

.. and if you really mean pairing, and not syncing, then please be aware that you have to initialize the paring from the watch, not from the phone. If there is already any pairing to the watch present in your phone's BT settings, remove it, and start anew following exactly the instructions from the user manual for your device.

Also try the troubleshooting guide on the Support site:

I am getting a "Pairing Failed" message when setting up my Garmin device through the Garmin Connect App

0 3305825 over 1 year ago in reply to seilogramp

Hi,

I am struggling to connect my vivoactive 4 to my samsung s21. Deleted the apps, software is up to date. Did factory reset on watch. Deleted apps from phone and reinstalled. Rebooted my phone but vivo does not want to connect. Even tried connecting my watch to another phone but does not pick up my watch. Please help

0 trux over 1 year ago in reply to 3305825

3305825 said:
I am struggling to connect my vivoactive 4 to my samsung s21.

I saw recently a post from another Samsung phone user, so perhaps you could try it too:

5257214 said:
I have succeeded by switching off the Samsung Cloud Sync switch in the advanced bluetooth settings. After weeks of unsuccesdul attempts, my Edge 810 paired and connected with my Samsung S23  in the blink of an eye. Hope this helps for others.

If not, then there are plenty of other tips here: Sync / Connection Troubleshooting Guide

0 3305825 over 1 year ago in reply to trux

Hi,

Switched off the cloud sync. Didnt work. Did the trouble shooting. Uninstalled apps on phone and deleted and restored factory setting on vivo.

Still device cannot be detected.

I give up

0 trux over 1 year ago in reply to 3305825

What does the Device Sync Audit tell about the failed syncing?

3305825 said:
I give up

And what about the hint #32 from the troubleshooting guide (contacting the Support)?

0 3305825 over 1 year ago in reply to trux

Ive emailed the product support will await a response.

Device sync audit says no data available

0 trux over 1 year ago in reply to 3305825

3305825 said:
Device sync audit says no data available

If the watch is not paired with Garmin Connect at all (as in the OP), then make sure you have removed/forgotten the device from the list of Bluetooth devices in the BT menu of your phone, before attempting to pair it through Garmin Connect again, just as written in my earlier post in this thread.