My steps are not syncing on my vivoactive 3 since 25th September, even the challenges steps have been static.
My steps are not syncing on my vivoactive 3 since 25th September, even the challenges steps have been static.
There are basically three possibilities:
When the synchronisation works (the white sync circle closes and turns green), but not all the data is appearing in your account, then it very probably means that your device is associated with multiple accounts, and a part of the data lands in the other account. It frequently happens for example when you reinstall the application, and inadvertently sign up a new account instead of signing into the original one. Follow the instructions from the support document Data is Missing from My Garmin Account After Syncing to resolve the issue.
My sleep has not been syncing since sep 25 (same day as your steps not syncing)
The area where sleep stats usually show is blank for sep 26-28.
Also im seeing a 7 digit string of random numbers on the face of the watch until I click the button on the right side of the watch face.