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Vivosmart 4 - cycling tracker not working

Former Member over 5 years ago

I am having issues with the tracking on the cycling option with my vivosmart 4. It records the time, heart rate and calories, but not the distance, speed or map. Whats really weird, is a few months ago I had no issues and now its not working. And whats even more weird, is the map and distance tracking works just fine when I'm running or walking.

Any thoughts?

0 trux over 5 years ago

Did you have your phone with the Garmin Connect Mobile app open on it, with enabled location service and running GPS, and mobile data, when you did your ride? Vivosmart 4 does not have a buit-in GPS, so it only works with the "Connected GPS" of your phone.

0 Former Member over 5 years ago in reply to trux

Yes I connected to my phone with garmin connect before starting my ride.

The only difference between my bike rides and running, is I listen to music on my phone while running. My runs are tracked properly but not bike rides.

I'm thinking that maybe my phone locks, due to battery saving, while on bike rides. I'm going to attempt again, with battery saving off.