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Forerunner 735xt sync issues

I just received my 735xt.

It looks it is working correctly. However, it does not sync properly!

For example, yesterday I walked at least 9000 steps, on the watch screen I can see the total steps for the day, however, when I try to see the same on the app I just see 363 steps!

The culprit is that when sync happens no errors or fail notifications are shown.

The same is happening for any of the collected data...

Am I missing on something, or the watch is defective?

The watch is having the latest software update.

Any suggestions or help are welcome.

Cheers,

0 trux over 5 years ago

When the synchronisation works (the white sync circle closes and turns green), but not all the data is appearing in your account, then it very probably means that your device is associated with multiple accounts, and a part of the data lands in the other account. It frequently happens for example when you reinstall the application, and inadvertently sign up a new account instead of signing into the original one. Follow the instructions from the support document Data is Missing from My Garmin Account After Syncing to resolve the issue.

0 5385789 over 5 years ago in reply to trux

Thanks