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Share photo

Former Member over 4 years ago

Hello, I can't sharing photo with stats from Garmin Connect.

Top Replies

Former Member over 4 years ago in reply to seilogramp +5

Where can I check this? I think the app has the permissions
seilogramp over 4 years ago in reply to Former Member +4

how to resolve?

As far as I can tell from this thread, nobody has yet submitted a case to Garmin Support using the Garmin Support Center.

That would be the best option, as it appears this is not something…
seilogramp over 4 years ago in reply to seilogramp +4 suggested

seilogramp said:
I'm chatting with support at this time. Always difficult to do on behalf of someone else, but I'm giving it a shot.

More people need to do this

Here's the transcript from the chat…

All Replies

0 1081358 over 4 years ago in reply to 4058638

Garmin product support are aware of this. I have updated the case that was opened about this.

Pre 4.35 update, you couldn't even select a photo. With the update you can, but reverts back to the activity page when you hit next.

So they partially fixed the issue with the 4.35, but obviously not fully! I am sure another app update will come soon.

0 4058638 over 4 years ago in reply to 1081358

Thankyou. Mine was working perfect a couple of days ago :)

0 pauloseth over 4 years ago

Same here

0 pauloseth over 4 years ago in reply to trux

Upon selecting the share option, photo with a picture, cropping the photo and selecting one of the stats options, the freaking thing either crashes with Android saying "Connect keeps crashing, do you want to send a report" or goes back to the activity not having created the sharing photo nor having shared anything. Is that verbose enough for you? I supposed you must have done this at least once...

0 seilogramp over 4 years ago

It was working fine with photo sharing before the latest version update. Now with version 4.35 Connect crashes every time. I opened a new case with Garmin Support chat. Anyone with this issue should call Garmin Support as well.

They had me walk through some steps to gather info.

Long press Connect icon > App info > Storage > Clear Data
Restart phone
Log back into the app and try again
Still crashing after this
Open the Connect app and tap Menu > Settings > Phone Permissions > Manage Permissions > Permissions ... are all the requested permissions allowed? Are any denied?
Changed to "All permissions allowed" since after the data clear it went back to defaults of just allowing photos, media, and files.
Sent another copy of the app logs
Sent this screenshot

They are creating a new new case for this issue.

0 Former Member over 4 years ago in reply to Former Member

Yes mine us doing exactly that, is there a fix for it yet?

0 seilogramp over 4 years ago in reply to Former Member

is there a fix for it yet?

No. Need to wait for the next app update.

0 SPIRITOFPHOTOGRAPHY over 4 years ago in reply to 4058638

Same here on a Xiaomi A2. On a Huawei Mediapad it works (same Conncet Mobile app version, though).

0 Former Member over 4 years ago in reply to seilogramp

Hallo, i have the same problem for my pone, i tried wirh your suggestions but the app still crashing.

0 seilogramp over 4 years ago in reply to Former Member

What suggestion? Call Garmin Support is the only suggestion I have.