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Share photo

fadli_FR over 4 years ago

Hello, I can't sharing photo with stats from Garmin Connect.

Top Replies

Former Member over 4 years ago in reply to seilogramp +5

Where can I check this? I think the app has the permissions
seilogramp over 4 years ago in reply to 3890977 +4

3890977 said:
how to resolve?

As far as I can tell from this thread, nobody has yet submitted a case to Garmin Support using the Garmin Support Center.

That would be the best option, as it appears this is…
seilogramp over 4 years ago in reply to seilogramp +4 suggested

seilogramp said:
I'm chatting with support at this time. Always difficult to do on behalf of someone else, but I'm giving it a shot.

More people need to do this

Here's the transcript from the chat…

All Replies

0 1081358 over 4 years ago in reply to Steve

I did the same 6 days ago. Still no update or resolution.

0 7363555 over 4 years ago

Having the same issue!

0 seilogramp over 4 years ago

Somewhat of a workaround until this is fixed. The picture generated by the app, along with stats and/or stickers, is stored here on your android phone: \Internal storage\Android\data\com.garmin.android.apps.connectmobile\files\.

However, after the last GC update it appears the storage location has moved to \Internal storage\Pictures (at least in my case)

Select the photo, then share it using the normal Android process for sharing a photo.

0 8954305 over 4 years ago in reply to seilogramp

The issue is when you try to click on any photo after choosing "phot with stats", it says "an error has occurred". You dont get to choose a photo or which stats you want to share. See attached

0 1081358 over 4 years ago in reply to seilogramp

Not really a workaround. Obviously, photos that were saved/generated by the Connect app previously before the issue can be shared.

The issue is, if you do an activity today, you cannot create a photo with that activity and share.

0 seilogramp over 4 years ago in reply to 1081358

Oh I see. Sorry. Wish I could duplicate the issue, as it is working on all my devices.

Samsung Galaxy S9+, android version 10, GC mobile version 4.34

iPad, iOS version 12.4.8, GC mobiile version 4.34.4.1

0 1081358 over 4 years ago in reply to seilogramp

Not at all, thanks for trying to help.

Huawei phone, android 10, connect app 4.34, garmin 6s pro, firmware 11.10

Take your pick what could be causing this! Maybe the connect app, maybe a combination of the above.

The only thing that has updated since this stopped to work is the connect app and the watch firmware....

0 erikapinto over 4 years ago in reply to seilogramp

Io ho 2 dispositivi.

Su Wiko funziona, su Asus Zenfone NO

0 seilogramp over 4 years ago in reply to erikapinto

What version of android runs on your Wiko?

0 erikapinto over 4 years ago in reply to seilogramp

Android 10