Share photo

Question

Hello, I can't sharing photo with stats from Garmin Connect.

seilogramp · Accepted Answer

Update to Garmin Connect Mobile Android version 4.35.1 It just came out today. Sharing photo is working for me now.

seilogramp · Answer

seilogramp said: I'm chatting with support at this time. Always difficult to do on behalf of someone else, but I'm giving it a shot. 
 More people need to do this 
 Here's the transcript from the chat session (edited out personal info). 
 SUPPORT CENTER CHAT Session started between Garmin Support and seilogramp seilogramp: Sharing photo with stats not working. Receiving error when trying to select a photo to share "An error has occurred." I'm on On GC mobile for Android version 4.34. Samsung Galaxy S9+, android version 10. Garmin Support: Hello! I am happy to help. Can you please provide the 9 digit serial number found on the back of your Garmin device or Unit ID found in the watch menu please (Settings>System>About)? seilogramp: Unit ID: *********** Garmin Support: Thank you for verifying. Garmin Support: When is the last time the phone has been restarted? seilogramp: Yesterday Garmin Support: When did this issue start? seilogramp: Since the last GC Mobile update to version 4.34 seilogramp: Looks like that version came out on August 21. Garmin Support: Ok. I'm looking at our database to see if there has been a case created. One moment please. Garmin Support: Thank you. To clarify, is the photo able to be uploaded but then not shared? or is it not uploading at all? seilogramp: From the GC app, select an activity, click the share icon, tap "Share photo with stats," At that point the photo cannot be selected. It just says "an error has occurred" Garmin Support: I do see we have a case created where some users are experiencing this same situation. I will add you to the case so when we have more information we will reach out to you. Garmin Support: Once we add you to the case, we see that you've been added to a PSC, so as long as you reach out using the same email, we will see your contact history. Also, when we add you to the case it is helpful for our investigation to have the Garmin Connect app logs. I am going to copy the instructions to this chat. Garmin Support: Access the Garmin Connect App Menu, Settings, Help, Diagnostic Report. Enter log retrieval code, send report On Android devices, the Storage permission will need to enabled for the Connect App Garmin Support: I've added you to PSC 140804 . Garmin Support: Thank you for reaching out to report the issue you're having. We really appreciate your feedback and help with getting us more information Garmin Support: I hope that I was able to help you today. Please re-contact us if you require further assistance. 
 
 Update: I received the following from Garmin 
 We're reaching out to you regarding the report we received that when trying to share a link to an activity with a phone through the Connect app, you were either getting an error message, a blank screen, or the photo selection otherwise wasn't loading. We're pleased to report that with version 4.35 of the Connect app for Android, which was just released, this issue is now resolved. Please let us know through https://support.garmin.com/ if you experience any future issues. 
 I replied that many users are still experiencing this issue, despite having upgraded to version 4.35.

seilogramp · Answer

It was working fine with photo sharing before the latest version update. Now with version 4.35 Connect crashes every time. I opened a new case with Garmin Support chat. Anyone with this issue should call Garmin Support as well. 
 They had me walk through some steps to gather info. 
 
 Long press Connect icon > App info > Storage > Clear Data 
 Restart phone 
 Log back into the app and try again 
 Still crashing after this 
 Open the Connect app and tap Menu > Settings > Phone Permissions > Manage Permissions > Permissions ... are all the requested permissions allowed? Are any denied? 
 Changed to "All permissions allowed" since after the data clear it went back to defaults of just allowing photos, media, and files. 
 Sent another copy of the app logs 
 Sent this screenshot

They are creating a new new case for this issue.

Share photo

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