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Garmin pay

anze_10 over 5 years ago

complaint:

I tried to activate G.pay.

First i need to insert ALL data (card and address), but at the end you tell me that my bank is not supported.

This should be FIRST info - after card no.

FIRST info!

0 3009614 over 5 years ago

facts

0 mmangus over 5 years ago

Fenix user here, I'm in Italy where Garmin state that Revolut (visa, mastercard) is supported.

It's not.

In my family someone else was able to add his Revolut (visa, virtual) to _my_ wallet in Garmin Pay (my cell, my app, my watch). It worked.

However, my _own_ Revolut (visa, virtual and physical) cannot be added to my Garmin Pay wallet !!!!!!! The error I receive from Garmin Connect app state the following: "this bank doesn't parecipate in Garmin Pay". Even if a different card was added before!!!

Since September 2020, I've opened a ticket with Garmin, discussed with support _but_ I'm still waiting for an update.

As you can see, by changing ONLY the Revolut card the same hardware doesn't work anymore.

Garmin: Apple Pay and Google Pay work out of the box. And Apple Watch cost the same as a Fenix.

Now I've received an update (20201206):

I've just received an answer from Garmin support. Basically they state that the problem is with Revolut, not with Garmin.

I've contacted Revolut, asking if my card is supported for Garmin pay and they said that they have some technical limitations as they are still launching this service (with Garmin pay).

How is it possible that Garmin state they are supporting a bank (Revolut) while the bank does not support the service?????? Garmin cannot support half of a service!

So my question: are all the banks listed as supported by Garmin Pay really working and supported by the banks themselves?

So while choosing a Garmin smartwatch for digital payments please consider this question.