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Steps not logging, sync says it's working

HR shows up on my watch, if I do an activity it syncs, but I didn't realize until today that none of my steps have logged since Monday. Have snyced several times via Bluetooth and computer.

0 trux over 4 years ago

When the synchronisation works (the white sync circle closes and turns green), but not all the data is appearing in your account, then it very probably means that your device is associated with multiple accounts, and a part of the data lands in the other account. It frequently happens for example when you reinstall the application, and inadvertently sign up a new account instead of signing into the original one. Follow the instructions from the support document Data is Missing from My Garmin Account After Syncing to resolve the issue.