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Garmin Connect Note Synching Issue

How come when I update my notes for an activity in Garmin Connect for Android, that is immediately reflected in the web version, but if I update the notes in the web version, that does not carry over to the Android version?

0 trux over 5 years ago

Maybe you need to sync the app with the server (tap the top-right double arrow ring for syncing).

0 3871235 over 5 years ago

Alright so...(replying to my own question since when I try to reply to trux it just sends me to another page)

It doesn't let me sync(which is why I couldn't do that), those arrows are always grayed out and tapping them does nothing.

Previously I'd tried force killing the app(so I could restart it and hope for a sync when that happens) but for some reason this app(Garmin Connect) CANNOT be forced killed unlike every other app on my phone(Samsung Galaxy Note 8).

Logging out of my account on the app and logging back in DID work(notes matched) however so that's good I guess...

0 trux over 5 years ago in reply to 3871235

If you can't sync for some reaon, then either there is no web (data) connectivity, or no Bluetooth connectivity to the deivce (there is only one sync function, but the syncing is actually in two different directions - the first one being the watch-phone, and the second one phone-GarminServer). In the case the BT connection is frequently the problem, make sure to check the Sync / Connection Troubleshooting Guide

0 3871235 over 5 years ago

Ok so that double arrow button is there to sync the phone with the device(Rino 755T), not the phone to the web server.

I want to force the phone to sync with the web server on demand.

Do I understand this correctly that I must have the device on and connected via Bluetooth to sync and that I can only do both the phone to device and phone to web server from that one button and not one without the other?

(actually hold on let me test that)

ok nope it still didn't pull my updated note from the web server when I used the sync in the app after updating a note on the Garmin Connect web version.

0 trux over 5 years ago in reply to 3871235

3871235 said:
Ok so that double arrow button is there to sync the phone with the device(Rino 755T), not the phone to the web serve

It is actually for both of it, though the syncing with the device is prioritary. The complete sync is finished only when the white ring around the device symbol turns green - in that moment it should be synced to the web server too.