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Heart rate and sleep not showing in connect

Former Member over 5 years ago

The heart rate and sleep data no longer appears in my connect app. I can see the details on my watch but even the cards don't show in the app. I've tried removing the fenix5 from the app and adding it back it and even uninstalling the app and trying again.

0 3990554 over 4 years ago

My forerunner 935 / Garmin Connect on my Android phone had the same issue out of the blue two weeks ago. What solved the problem for me was:

- On the forerunner, in Settings/Phone: disconnect from the phone

- Shut down the forerunner

- In Garmin Connect / Devices remove the forerunner (I've also tried without first removing the forerunner from the devices list, but this didn't solve the problem - for me this step was necessary)

- Uninstall Garmin Connect from the phone

- Restart the forerunner

- Re-install Garmin Connect on the phone

- Pair the forerunner and Garmin Connect; choose to import old training sessions and data from other devices

After that it's tracking HR and sleep again (but it does not show the data from the period when it wasn't working).