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Badge not received

Former Member over 5 years ago

I have completed my 10 K in between 12 to 15 June as per requirements to achieve the badge, even then I haven't received the badge of 'weekend 10 K'. Please try to solve this issue as soon as possible.

0 mGiero over 5 years ago in reply to trux

Oh sorry, below you can find screenshot fron web browser

0 trux over 5 years ago in reply to mGiero

OK, looks all right. Now, go to the page https://connect.garmin.com/modern/badges and in the first dropdown box select "Challenges" (probably Wyzwania in your case), and post the screenshot too.

0 mGiero over 5 years ago in reply to trux

Below screenshot from upper link:

0 trux over 5 years ago in reply to mGiero

Hm, strange indeed. Everything looks all right. Try changing the type of the activity at the 10K run to something else (Walk, for example), and then back to Running again. If the badge does not arrive within a few minutes, export the activity as "Original", delete it, and then re-import back through the page https://connect.garmin.com/modern/import-data. Post then the link to the activity, before doing any change on it.

0 mGiero over 5 years ago in reply to trux

I have changed type of the activity and back to Running but without any effect. I exported like you told like as "Original" and deleted activity and after that I imported without any changes in activity: https://connect.garmin.com/modern/activity/5098360545#.XujTgpx0TNQ.link

0 trux over 5 years ago in reply to mGiero

I see no apparent problem. The only remaining possibility that I can think of, is that Garmin somehow by mistake has set the closure hour too early. Try editing the activity, changing the date from Sunday 14th to Saturday 13th. If it does not help either, you'll need to contact the Support. If you do, please report back the outcome - it may help others with a similar issue too.