This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Vivofit 1 data sync not pulling activity detail through to app.

Former Member over 5 years ago

Only heart chart for last 4 hours updates. No calories, distance, heart rate zones, etc

(no error or error code comes up, uploads goes through perfectly)

Worked fine till about a week ago.

Surely it cant lose 60% functionality overnight?

0 trux over 5 years ago

The symptoms you describe look as if your device were accidentally associated with multiple accounts. It frequently happens for example when you reinstall the application, and inadvertently sign up a new account instead of signing into the original one. Follow the instructions from the support document Data is Missing from My Garmin Account After Syncing to resolve the issue.

0 Former Member over 5 years ago in reply to trux

Hey there Trux,

tried the suggestion, held both thumbs, but still not pulling in the stats..

Shows the heart fluctuations beautifully, but no activity detail. It registers and gives me active calories, but that isnt all i need.

kept tabs on all my activities to check improvement.

0 trux over 5 years ago in reply to Former Member

Shows the heart fluctuations beautifully, but no activity detail.

Could you post a screenshot demonstrating the issue?

0 Former Member over 5 years ago in reply to trux

Sure. Here is main screen after upload.

See heart fluctuations, even active calories.

0 trux over 5 years ago in reply to Former Member

And what exactly do you miss? Is there any screen or pane that remains empty?

0 Former Member over 5 years ago in reply to trux

above where the heart rate shows now, there was an activity block, green for easy paced, yellow for mild and red if you pushed. You are then able to ammend this activity block, name it accordingly. Like Strength Exercise, add in your sets, reps, shows you the heart rate ranges you hit, how long you worked out in each range, etc etc etc.

These all collate and is shown and listed in the activities list. (top left corner stripes menu icon)

0 Former Member over 5 years ago in reply to Former Member

0 trux over 5 years ago in reply to Former Member

Only recent activities for given day are shown at the top. If you did not record any new activity today, there won't be any on the top. It looks like your last activty was on 3rd June. Or did you save any activity today, already, and it did not sync?

0 Former Member over 5 years ago in reply to trux

Thaaasts the problem.

Been syncing since Saturday and the activity doesn't show. Only heart chart updates.

Did a 7k run Saturday, multiple gym sessions this week and no detail.

These also pull into my medical aid software and it's now affecting my points and benefits

0 trux over 5 years ago in reply to Former Member

And are you sure you followed the instructions from the document linked in my first post carefully? It still looks like a credible possibility.

Also have a look at GC Menu » Settings » Device Sync Audit, what it tells about the sync - perhaps there are some errors shown. Post a screenshot of it too.

One possibility could be a broken FIT file blocking the syncing and that should be visible in the audit, or perhaps full storage (you can see the properties of the drive from a computer over USB, to see the size of the free space on it)

PS: I am off to run for an hour or two, so will check in later, if nobody else helps in the meantime