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step total not showing properly in challenges/connections

GRLFitness
over 5 years ago

for 30+ days I have reach 10k+ steps daily.

However, when i click into the Challenges tab on a friday, then go to connections, its only showing 30,000 which is inaccurate because 10k+ a day, mon-fri that equals 50k+. 

When i go to the steps tab off of the dashboard, it shows every day i have completed and surpassed my 10k goal. So im wondering why it isnt calculating properly in other places? 

  • 0 over 5 years ago

    What Challenge exactly? There are plenty of different challenges in Garmin Connect, and there are chalenges for different periods (week, day, month, year, weekend, or even a custom period). Best you post a screenshot of the details of the concerned Challenge.

  • 0 over 5 years ago in reply to trux

    Yes I know that. 

    I didnt say a specific challenge - I said when I click the Challenge tab, then click into connections. 

    If I were to click into say, the weekly step challenge, it shows the accurate steps. Its when I click into challenges, and go into connections that its not showing the accurate steps or the runs ive completed.  

  • 0 over 5 years ago in reply to GRLFitness

    Check out your public profile and privacy settings - verify whether your Public Profile and Activities are visible to Connections. The Connections Leaderboard hides the steps when the data is not made visible (minimally) to the Connections, though I did not see yet, that only a part of them would be missing (unless you made a change in the settings this week).

  • 0 over 5 years ago in reply to trux

    Everything is set to be visible to connections. 

    No settings have been changed, ive never noticed this issue in the past.. just recently within the last couple days

  • 0 over 4 years ago in reply to GRLFitness

    Hey! 
    I am having this exact issue now! Have you figured it out? 

  • 0 over 4 years ago in reply to 8191541

    Did you join the challenge after it had started?

    Have you changed any of the privacy settings after you joined the challenge?

    Have you checked the privacy setting on the Daily Summary pages in Garmin Connect Web (I don't think you can change it in the app)? https://connect.garmin.com/modern/daily-summary/2021-06-04
    Check the padlock in upper right corner for all the days you've been in the challenge and make sure that they are set to Everyone or My Connections and Groups.