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Can't connect IQ store while updating watchfaces

Former Member over 5 years ago

Syncing data activities OK, on Android and windows Connect app, but syncing updating watchfaces is impossible!
Message "Unable to access IQ Store"

It doesn't word on a phone and different tablets and PC's, I've disconnected my account and so on.
I don't know what to do now.
Do you have uggestions or solution?
Thanks

0 Former Member over 5 years ago

And here's the message I have with Garmin Express

Will you sole this issue?
Thanks

0 trux over 5 years ago in reply to Former Member

Looks like a network problem. Wait a few hours and try again later.

0 Former Member over 5 years ago in reply to trux

Thank you for your answer

I have this problem for at least a week!

No prob to sync, but no way to update watchfaces!

I'll try later, thanks

0 trux over 5 years ago in reply to Former Member

I have this problem for at least a week!

In that case have a look at this Support Document:

Garmin Express Displays a Server Error Message

0 Former Member over 5 years ago in reply to trux

Hi Trux

Thank you

I've tried eveything

3 different connexions (3g web trotter and 2 different web boxes (3 different providers)

2 PC and 1 mac

1 phone and 4 tablets

And the message is always the same, but only with watchfaces. I have no problem with datafields and widgets.

So, I can's parameter, update nor delete watchfaces

Thanks

0 trux over 5 years ago in reply to Former Member

And did you try the phone app Garmin Connect IQ instead?

0 Former Member over 5 years ago in reply to trux

Yes, I use Garmin Connect phone app too, and it's the same, everything is ok except watchfaces

0 trux over 5 years ago in reply to Former Member

Did you already try to speak to the Support? They did not help you?

0 Former Member over 5 years ago in reply to trux

I've tried online tchat but never available!
I've sent them a mail, wait and see

0 trux over 5 years ago in reply to Former Member

If you have the skills, you could try setting up a proxy or a VPN, and virtually changing your location. For example to the USA, where it is more likely to work. Perhaps it is a local problem with French servers. Or if you have Connections or are member of a Group with people from France, ask them if they experience the same problems too.