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At times, my Vivoactive 4S does not record the steps for the walk or runoff activity.

Former Member
Former Member over 5 years ago

I can see the steps during the activity but they dont load up when I save the event.

  • 0 over 5 years ago

    Basically there are two possibilities:

    1. The synchronisation does not work (the white circle around the watch symbol never closes) - in that case follow the tips in the Sync / Connection Troubleshooting Guide 

    2. When the synchronisation works (the white sync circle closes and turns green), but the data is not appearing in your account, then it very probably means that your device is associated with multiple accounts. It frequently happens for example when you reinstall the application, and inadvertently sign up a new account instead of signing into the original one. Follow the instructions from the support document Data is Missing from My Garmin Account After Syncing to resolve the issue.