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Garmin etrex touch 35t does not syncronize activities to garmin connect

6017583
over 3 years ago

Hello, since a week ago, my garmin etrex touch 35t does not syncronize my activities to garmin connect on my smartphone throug bluetooth. Both are connected and paired correctly, but the activities don't syncronize. 

If I connect my garmin to my laptop trought USB to garmin basecamp,  automatically it sincronize to garmin connect perfectly.

During 4 years it has been working perfectly.

  • 0 over 3 years ago

    What does the Device Sync Audit tell about the failed synchronisation? You can find it in Menu » Settings (at the bottom)

  • 0 over 3 years ago in reply to trux

    Hello trux,

    Here you are the latest sync try:


    ---GCM App Version---
    4.30

    ---Timestamp---
    Thu, May 7 2020 @ 9:12 PM

    ---Garmin Device Info---
    [device information] unit id: 3937402369, product number: 2140, software version: 400, device name: Touch eTrex

    ---Android Device Info---
    Ver. Release: 10
    Ver. SDK: 29
    Ver. Codename: REL
    Locale: es_ES
    Manufacturer: Xiaomi
    Brand: Xiaomi
    Model: Mi 9T Pro
    Device: raphael
    Display: QKQ1.190825.002 test-keys
    Hardware: qcom
    Host: c5-miui-ota-bd13.bj
    ID: QKQ1.190825.002
    Product: raphael_eea
    Radio: 1.0.c3-52.8972-0422_2253_f842d6d,1.0.c3-52.8972-0422_2253_f842d6d
    Serial: unknown
    Tags: release-keys
    Type: user
    User: builder
    Board: raphael
    Bootloader: unknown
    Supported<br/>ABIs: arm64-v8a<br/>armeabi-v7a<br/>armeabi<br/>

    ---Sync Info---
    ******************** SYNC RESULT ********************
    Upload Status=SUCCESSFUL (No item to process)
    Download Status=SUCCESSFUL (No item to process)
    Time Sync Status=SUCCESSFUL
    Overall Sync Status=SUCCESSFUL
    Origin=REQUEST_SYNC
    *****************************************************
    UPLOAD:
    LISTED (No item to process) { listed=714ms }

    #Auto Upload=true
    #Types=[4] |
    *****************************************************
    DOWNLOAD:

    #BitMask=n/a
    *****************************************************

     
  • 0 over 3 years ago in reply to 6017583

    Well, there is no error, it looks like it synchronizes all right. Possible (and a frequent) problem is, that you have the device associated (by mistake) with multiple accounts. That typically happens when you reinstall the app, or start using a new phone, and by mistake choose the option to sign up, instead of signing in. Follow the instructions from the support document Data is Missing from My Garmin Account After Syncing to resolve the issue.