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Uploading activities from the Garmin Connect app to Strava.

3382031 over 3 years ago

Hi;
I've recently bought a Fenix 6 and I cannot upload activities to Strava from the connect app or from my laptop. I have a Huawei mate 20 pro. I have updated my watch to the most current 9.0 update through garmin express on my laptop. The Garmin connect app syncs correctly with the watch on the home screen and on the 'devices' tab. Strava is connected on the partner apps and I have given the required permissions to my phone and profile. Strava even sends notifications to my phone requesting heart rate info, so it must be linked on some level.
This is getting tiresome and any help will be greatly appreciated.
Cheers
Paul

Top Replies

seilogramp over 3 years ago +6 verified

Reestablish the connection between Garmin and Strava

Go to Strava https://www.strava.com/settings/apps

In the My Apps section look for Garmin Connect then click Revoke Access

Log out of Strava

Go to Garmin…
raycv322 over 3 years ago in reply to seilogramp +1

Thanks.. worked for me too!

All Replies

+1 seilogramp over 3 years ago

Reestablish the connection between Garmin and Strava

Go to Strava https://www.strava.com/settings/apps
In the My Apps section look for Garmin Connect then click Revoke Access
Log out of Strava
Go to Garmin Connect account information - [ https://connect.garmin.com/modern/settings/accountInformation ]
In the Applications section look for strava then click on Disconnect
Log out of Garmin Connect Web
Close your web browser
Go back to Strava https://www.strava.com/settings/apps
Under social connections click Connect with Garmin
Go back to Garmin Connect [ https://connect.garmin.com/modern/settings/accountInformation ]
In the Applications section confirm Strava is connected
Additionally, you'll want to confirm that you're using the same account for Garmin Connect Web as you are for Garmin Connect Mobile
Go for a short test activity to see if all is well

0 3382031 over 3 years ago in reply to seilogramp

Thanks very much Seilogramp, that works perfectly now. Appreciate the help!

0 raycv322 over 3 years ago in reply to seilogramp

Thanks.. worked for me too!

0 2911070 over 3 years ago in reply to seilogramp

When I go back to connect.garmin.com/.../accountinformation can’t find the application section to confirm strava is connected

0 seilogramp over 3 years ago in reply to 2911070

From that page click on Account Information, then scroll down to where you see Applications. It's the last section of the page.

Then in that section you should see Strava and its connection status.

0 briankllee over 3 years ago in reply to seilogramp

i have this issue since last Wednesday and have no clue how to fix it! Thank you so much and everything working now!

0 LisaHeyer over 3 years ago in reply to seilogramp

I did this a couple of times and still not sending to strava.

0 seilogramp over 3 years ago in reply to LisaHeyer

Just did a short test run to make sure nothing is broken. It worked. When you reconnect with Garmin from the Strava page https://www.strava.com/settings/apps, make sure you are getting the prompt for your Garmin Email and password. Log out Garmin Connect, log out of Strava, then close your web browser then log back into Strava and go to https://www.strava.com/settings/apps

Followed by Save then Agree

Then when logging back in to Garmin Connect and go to [ https://connect.garmin.com/modern/settings/accountInformation ], should now show as connected, when it didn't before.

0 6740601 over 3 years ago in reply to seilogramp

My connection stopped about a week ago as workouts aren't uploading to Strava. I've done that procedure a good dozen of times, even uninstalling both apps and starting again. Logging out and in again, still not sync to Strava even though both apps say they are connected.

0 seilogramp over 3 years ago in reply to 6740601

Are your activities syncing to Garmin Connect at least? I'm wondering if there is something about your activities that is preventing them from moving to Strava. Can you post a link to one of your activities from [Garmin Connect Web]