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I have lost information

Former Member over 5 years ago

Hi everyone, I have a issue with my Connect App. One day my device does not want to connect to the phone even when the watch was close to the phone. Therefore, I removed the device form the app and then connected it again. From this day I did not have information for five days in the app. After that I had information for 3 day and after that I have lost information for 6 days.... If anyone knows the problem please share it with me. :)

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0 trux over 5 years ago

It looks like you signed up a new account instead of signing into your original one. Log out (Menu » Settings » Sign Out), and sign in with the old credentials.

Alternatively, you may use the instructions from the document Data is Missing from My Garmin Account After Syncing

0 Former Member over 5 years ago in reply to trux

Thank you very much! I did it and already have information. But now I have another problem. I don’t receive information from my watch as massages, calls.

0 trux over 5 years ago in reply to Former Member

Have a look at this thread for some tips: Notifications