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Connect doesn't show my steps as an activity

Former Member over 5 years ago

I have being counting my steps by displaying them on my fenix 3. When i sync it with the connect, it only shows my daily steps, but if i am in a challenge my steps are 0 all time and connect doesn't show me the steps activity. It is totally blank the whole time, as i don't have any steps from the beginning of my Garmin's use.

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0 trux over 5 years ago

You need to adjust the privacy settings of your User Profile so that it is visible minimally to your Connections and/or Groups, if you want that some of your data is shared in challenges

0 Former Member over 5 years ago in reply to trux

I have it visible for my connections but still nothing is shown..

0 trux over 5 years ago in reply to Former Member

Could you post a screenshot of your issue? I believe there is a misunderstanding. Are you really speaking about Challenges? Or are you telling you do not see your daily steps on the Step Details screen, after you have tapped on the Steps pane on the MyDay screen?

0 Former Member over 5 years ago in reply to trux

The first is my steps statistics where there is nothing as you can see and the second has no steps in my challenge.

+1 trux over 5 years ago in reply to Former Member

Well, if you have no steps in your daily stats (originally you told you had), then you cannot have any steps in a Challenge either. You need to find out why there are no steps in your daily statistics, first. There are two possible reasons:

The watch does not sync to the phone. But if you tell you do see the step appearing on the phone app somewhere, it would mean, it is not this case.
Your device is associated with multiple accounts. It frequently happens for example when you reinstall the application, and inadvertently sign up a new account instead of signing into the original one. Follow the instructions from the support document Data is Missing from My Garmin Account After Syncing to resolve the issue.

0 Former Member over 5 years ago in reply to trux

I have only one Garmin watch and one account.

0 Former Member over 5 years ago in reply to Former Member

0 trux over 5 years ago in reply to Former Member

I have only one Garmin watch and one account.

That's what people often think, but as long as the steps do not record in the account you are logged in, the device is almost certainly associated with another account as well. I can only repeat to follow the instructions from the support document Data is Missing from My Garmin Account After Syncing to resolve the issue. Unless you are willing to do so, it won't fix itself.

0 Former Member over 5 years ago in reply to trux

Thank you Very much! We fixed it!