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Vivoactive 3 Music watch crashing during run

Former Member over 5 years ago

Recently, whilst running and listening to music on Spotify, my watch (Vivoactive 3Music) has crashed after about 3.5 miles. I saved the run and re-booted which took about 5 mins. None of the data, other than the time of the run and number of steps was saved. This has happened twice now in the last week. I've had the watch since early March and it was fine before. Any advice would be welcomed!

0 8805904 over 5 years ago

Sorry, this is not going to help you. I'm in the same boat as you.

The same thing happened to me. Oddly, my watch has kept the high heart rate data from my run, I can see it in the graph on my watch screen, but my iphone app and my laptop screen with Garmin Connect on it both show graphs with heart rate absent from the time the rin started, even though they have step count and stairs climbed figures that can only be explained by both devices knowing about what I was doing during that time.