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I have a problem with my connect app

Former Member over 5 years ago

So my connect app steps summary and my garmin watch will be the same, but when I go into look at my daily steps count in the myday page it can be over 1000 steps difference.

I've tried syncing again, reconnecting. If I turn the watch off itll then move back to the lower steps number that is located in my day

I havent had any problems before this week. It's been awesome but now i dont want to even wear it because i might walk a few km and it will only register half.

I'm in a steps comp and I cant afford to Lose the data! I also have screenshots of what I mean.

please help me

0 3295427 over 5 years ago

This started happening to me a few weeks ago too. Seems to match fairly well in morning but then the difference gets really large later in day. Typically losing 10 to 30% of my steps. The steps goal seems to be adjusting itself based on the summary total. Frequently meet my steps goal each day but then shows up as missed when I look at weekly data.